If a sound device is listed with a down arrow, the device is disabled.Double-click Sound, video and game controllers.In Windows, search for and open Device Manager.Make sure the audio device is enabled and then update the audio driver using Device Manager as follows: Updating the audio driver using Device Manager If the audio problem persists after reinstalling the driver, try updating the driver using Device Manager. Close HP Recovery Manager and then restart your computer.When the installation is complete, click OK.
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